Shipping & Returns
Our goal is to process all orders within 24 hours of receipt. If the product is in stock it will be shipped within 24-48 hours. For more information regarding shipments to US Territories or international shipments/billing please call (866) 330-0414 or email us at firstname.lastname@example.org.
Carrier and cost
The carrier is selected based on the best option for ground shipment in the US. Shipping carriers for Shipments outside the US will be selected based on “best way” unless otherwise specified by the customer before the shipping date.
Standard Shipment - DDP - Deliver Duty Paid, Whereas Valkyrie arranges all shipping details including payments through customes for internal shipments.
DAP - Deliver at Place - the buyer is responsible for unloading the goods at destination or for any customs-related costs, tariffs, taxes, fees, or duties that may apply.
EXW - EX works - The seller makes a product available at a specific location, but the buyer has to pay the transport costs.
Cost will be estimated based on carrier quote. All shipments are subject to a handling charge. Cost are due and payable before shipment is executed.
Lost or damaged shipments
All shipments are FOB Valkyrie’s warehouse in Berkeley Springs, West Virginia, USA. Lost or damaged shipment claims should be made by the purchaser directly to the carrier.
Return & Exchange Policy
Please contact Valkyrie at 866 330 0414 or email@example.com for a Return Material Authorization (RMA) number. We request you return the purchase in "like new" condition within 10 business days of the issuance of the RMA. RMA and original Invoice number must be visual on the shipping label and documents. If the product was ordered in error, it can be exchanged for the correct product. Customer is responsible for shipping costs for returns.
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