Frequently asked questions
Are MINISIMS the same as NYSORA Simulators?
Yes! Valkyrie MINISIMS are exactly the same product and continue to be endorsed by NYSORA.
Why are NYSORA and Medxpress no longer selling these simulators?
NYSORA have decided to concentrate on on-line education Apps and CME.
Do Valkyrie MINISIM inserts work with NYSORA simulators?
Yes! Valkyrie MINISIMS are exactly the same product
How do I get the best ultrasound image?
Increase the gain to the maximum to visualize the anatomical structures, then dial back as necessary.
What size needle should I use?
25 Gauge is recommended for longer life but no larger than 22 gauge
Are needles supplied with the product?
No. Most users prefer to utilize needles currently used in their practice.
What is the life of a MINISIM Simulator?
Size needles used
How the needle is manipulated during placement
MINISIM Simulators have been used in monthly NYSORA training programs for more than 2 years without replacement
What is a track mark?
Track marks are formed when a needle is passed through the plastic creating a channel
The channel fills with air as the needle is withdrawn
Oil within the material will fill the track and push the air out. As the air dissipates, the track mark fades
How long does it take for track marks to "Heal"?
Usually within days depending on size of the track
Can I speed up “Healing” process for track marks?
How is in-service training performed?
Can I practice placing catheters in MINISIM Simulators?
Larger needles must be used to assist catheter placement which results in larger track marks
Large track marks take longer to heal and can cause permanent damage
How can I place my order?
By contacting us.
By purchasing from our on line store.
What form or payment do you accept?
When will my payment be due?
Payment is due at the time of ordering unless otherwise agreed upon in writing.
Will I receive an order confirmation?
Yes. The email confirmation will provide a detailed copy of your order.
When will I receive my order?
The average is 14-30 days depending on which product is ordered.
Will all products in my order be shipped together?
Do I pay shipping charges?
What is the return policy?
Returns must be made within 15 days of receipt
Returns must have the Returns Good Authorization number clearly stated on the label.
Returns are accepted if:
Product is defective
Wrong product received
Do MINISIM Simulators have a warranty?
Yes – 1-Year limited warranty from the date of shipment.
What does the warranty cover?
Defects in workmanship and components for the simulator only
Accessories like camera, trays, and case are not covered under this warranty
Warranty does not cover any misuse or abuse
How do I request a warranty replacement?
What if my package is damaged when received?
Pictorially document the damage
Contact the shipping company claims department
How do I place a customer complaint?
Will someone call me regarding my complaint?
How long does it take customer serice to respond?
We aim to respond within 48 hours.
What landmarks should I expect to see?
Refer to the catalog for a listing of internal and external landmarks for each model.
Do MINISIM Simulators come with a Pulsatile pump?
Except for Vascular access models MINISIM Simulators have solid vessels to avoid permanent puncture damage that causes fluid leakage.
How do I fill the vessels?
Remove the insert
Remove the plugs for the vessels
Using an air purged syringe, filled with clean sterile water, fill the vessels until the bubble at the top
Replace the plugs
When finished drain the vessels
Tip: Add a small amount of alcohol to water to reduce the likelihood of bacterial or fungal growth
How should I store my Simulator?
Do I need to change the ultrasound settings?
Does my simulator require the use of gel?
How do I clean my Simulator?
Why do I see a black shadow when scanning?
What do I see only the needle tip?
Can I inject fluid around the nerve?
Can I thread a catheter into the simulator?
What supplies do I need to use my simulator?
Small gauge needle (23 or 22g)
Standard ultrasound gel
Water and alcohol if it is a Vascular Access model
Wipes or cloth for cleaning (hand wipes work fine)
Epidural needle and LOR syringe for Epidural model (catheter can also be used)